Phoenix Instinct is committed to protecting and respecting your privacy.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to firstname.lastname@example.org or calling +44 (0)1309 221020.
The rules on processing of personal data are set out in the General Data Protection Regulation (the “GDPR”).
Who we are?
Phoenix Instinct is a Limited Company based in Nairn, Scotland.
Phoenix Instinct has this website for the following purposes:
- Showcasing Phoenix Instinct products.
- We sell products online.
The Data Protection Officer is Andrew Slorance, who can be contacted by email email@example.com or phone on +44 (0)1309 221020
What information do we collect?
We obtain information about you when you use our website, for example, when you contact us about our services. The personal information we collect includes your name, address, email address, phone number and IP address.
If you purchase a product, we request that you provide enough information for us to be able to deliver the product.
When you purchase a product the card transaction is handled by SagePay or PayPal, both of which are accessed via their own websites. They handle the required encryption to gather your card details and communicate them to your bank for authorisation. At no stage in the process does Phoenix Instinct see, handle or store any financial details. We undertake an annual PCI Compliance check to ensure that we, and you, are safe at all times.
We may at times include forms on our site to enable you register to receive an occasional newsletters. That data, normally just name and email address is stored directly with MailChimp. All registrations are processed by using double opt-in techniques that ensure that consent is explicit.
We collect anonymous information regarding what pages you have accessed while looking at our website.
How do we use personal information?
We may use your information to:
- Carry out our obligations arising from any contracts entered into by you and us;
- Seek your views or comments on the services we provide;
- Notify you of changes to our services;
- Send you communications which you have requested and that may be of interest to you. These may include newsletters and other information;
What legal basis do we have for processing your personal data?
Our lawful basis for processing your general personal data under article 6 of GDPR is as follows;
Consent of the data subject – We will directly ask for your consent to process data;
- When you sign up for our regular newsletter on our website.
When do we share personal data?
Phoenix Instinct requires access to personal information such as name, address, phone and email details in order to process invoices and payments. It is important to note:
- We will not sell or rent your information to third parties.
- We will not share your information with third parties for marketing purposes.
We will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
Where do we store and process personal data?
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
How do we secure personal data?
When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information is encrypted and protected with the following software 128 Bit encryption on SSL.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.
How long do we keep your personal data for?
We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you may hold with us.
Your rights in relation to personal data
You have a choice about whether you wish to receive information from us. If you do not want to receive direct communications from us, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: firstname.lastname@example.org
The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: email@example.com.
You have the right to ask for a copy of the information that Phoenix Instinct holds about you (we may charge €10 for information requests) to cover our costs in providing you with details of the information we hold about you.
It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies of may result in a loss of functionality when using our website.
Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
- https://support.google.com/chrome/answer/95647?hl=en (Chrome);
- https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
- http://www.opera.com/help/tutorials/security/cookies/ (Opera);
- https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
- https://support.apple.com/en-gb/guide/safari/sfri11471/mac (Safari); and
- https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
Linking to other websites / third party content
In particular we link to Social Media for Sharing using a third-party provider called Add2Any. There are also direct links to our own Social Media pages.
In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third party site.
16 or Under
We are concerned to protect the privacy of children aged 16 or under. We do not process anyone’s data aged under 16 without their parents/guardians explicit permission. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.
How to make a complaint?
To exercise all relevant rights, queries or complaints please in the first instance contact the Phoenix Instinct Data Protection Officer via email at firstname.lastname@example.org. If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.
If we wish to use your personal data for a new purpose, not covered by this Data Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions.
Review of this Policy
This Policy was last updated in June 2021.